TERMS AND CONDITIONS

1. Service Agreement
Superior Pest 1, LLC agrees with the company/person named in the Service Agreement to provide services for
the structure/property address listed for the term outlined in the agreement. It will be completed in accordance
with the specifications, general conditions and limitations as outlined in these terms, conditions & limitations.

2. Coverage
This agreement covers only the pest(s) listed on the agreement. Both parties agree that there are many pest
species not covered by regularly scheduled visits, i.e. Bed bugs, German Roaches, Brown Recluse Spiders,
Termites, wood destroying insects, pharaoh ants, flying/stinging pests, stored product pests, tree or lawnscape
related pests, etc. General Pest is broadly defined as ants, spiders (other than Brown Recluse), roaches
(other than German Roaches), centipedes, millipedes, and other crawling insects. General Pests not listed
can be treated for an additional charge. The amount of the additional charge will be determined by an
inspection and additional work authorization agreed upon by both parties.

If Wildlife Services are included in the agreement, only traditional nuisance wildlife are covered unless
specifically noted in the agreement. Traditional nuisance wildlife include squirrels, raccoons, groundhogs,
skunks, and opossums. Other nuisance animals can be excluded or removed for an additional charge.
Superior Pest 1, LLC will provide an additional work authorization agreed upon by both parties prior to
commencing any work.

3.  LIMITATIONS OF LIABILITY

Superior Pest 1, LLC d/b/a Holper’s Pest & Animal Solutions liability under this agreement is limited to the
treatment for the targeted pest. Superior Pest 1, LLC is not responsible for and does not guarantee against
present or future damage to the structure or its contents or provide for the repair or replacement thereof. The
agreement is only for the specific pests indicated herein and does not guarantee that the covered pest will not
return to the property.

4. PERFORMANCE OF WORK
Superior Pest 1, LLC will exercise care while performing any work hereunder to avoid damaging any part of the
structure(s), plants, or animals. Under no circumstances or conditions shall Superior Pest 1, LLC be
responsible for damage caused by Superior Pest 1, LLC at the time the work is performed except those
damages resulting from gross and intentional negligence on the part of Superior Pest 1, LLC. This agreement
covers the structures outlined in the agreement.

If the agreement includes multiple structures and/or encompasses a vast geographical area, Holper’s reserves
the right to provide service in a manner that is efficient as long as it delivers and complies with the agreement.

Unless specifically stated otherwise, Holper’s cannot guarantee any interior treatment will resolve a tenant’s
general pest issue. Therefore, if additional interior visits are required, the same service fee will apply.

If nuisance wildlife services are provided, the customer understands that while we do our best to avoid trapping
any unintended animals (using specific baits and lures to attract the intended animal), sometimes this does
happen. If an unintended animal is caught, we must remove it and set another trap. This will be considered an
occurrence, and an additional service fee will apply.

5. CUSTOMER’S RESPONSIBILITY
Your cooperation is important to ensure the most effective results from our services. Conditions conducive to
breeding and harborage of pests must be removed to treat certain pest problems effectively. Customer
understands that all services listed or added by mutual agreement must be followed in order to achieve the
desired results of both the customer and Superior Pest 1, LLC. Superior Pest 1, LLC may provide specific
preparation instructions and ongoing responsibilities that must be completed by the customer or tenant. If
these instructions are not followed, we cannot guarantee the service provided and any/all guarantees shall be
automatically revoked. Further, additional treatments in the areas that are not corrected will incur additional
fees.

Services will be scheduled at regular intervals to maximize the effectiveness of the treatment. If customers’
needs or circumstances warrant a change in frequency, this may result in a higher or lower cost per visit.
Our technicians must also be able to access the property on the set day and time to insure the most effective
results from Hoper’s Pest Solutions. If access is denied on a scheduled treatment date, a customer is not
available or responsive to repeated notifications, Superior Pest 1, LLC will have no liability for not fulfilling the
terms of this service agreement or any extension thereof.

Customer understands that any products or special equipment (like traps) provided by Superior Pest 1, LLC
during the service period at no cost or leased to the customer will be the customer’s responsibility. If any of the
products or equipment is damaged or missing, the customer will be responsible for the replacement cost of
such items. Superior Pest 1, LLC will replace them in a timely manner so the quality of service is not
compromised. If a customer elects not to replace the items, Superior Pest 1, LLC will have no responsibility for
any service problems resulting from not replacing the items. All equipment used in the servicing of the
property remains the property of Superior Pest 1, LLC. If service is terminated, all equipment & components
utilized in the servicing of the property will be removed from the service location.

The customer understands and agrees to communicate that ground traps cannot be tampered with, relocated
or moved by its employees, maintenance team, tenants or residents. Doing so will result in a charge for the
service and the potential closure of the job.

6. CANCELLATION OF SCHEDULED SERVICE
Any optional interior service appointments provided to Superior Pest 1, LLC within the timeframe outlined in the
agreement will be considered a “confirmed appointment”. Any no-shows or cancellations after this time will be
charged the agreed-upon service fee and must be rescheduled for the next available service date.

7. CHANGE IN LAW
This Agreement shall be interpreted, regulated, and adjudicated in accordance with applicable federal, state,
and local laws and regulations as they exist at the time this Agreement is executed. Should any federal, state,
and local law regulation change regarding Superior Pest 1, LLC services, Superior Pest 1, LLC, is authorized
to take whatever steps are necessary to be in compliance with said laws.

8. PAYMENT TERMS
The Customer agrees to pay Superior Pest 1, LLC’s invoices upon receipt unless other arrangements have
been made and agreed upon. Superior Pest 1, LLC reserves the right to charge late fees of 2% for balances
over 45 days and may terminate this Agreement if payment is not received within ninety (90) days of the date
invoiced. If legal action is necessary to collect any amount due, Superior Pest 1, LLC shall be entitled to
recover from the Customer all reasonable costs of collection, including reasonable attorney’s fees and
expenses, in addition to late fees and interest on any outstanding amounts due Superior Pest 1, LLC.

Non-Payment/Default – The obligation of Holper’s Pest Solutions is conditioned upon payment in full of the
Initial Charge and all regular service charges. Failure to pay such charges shall cancel this Agreement in its
entirety and discharge Superior Pest 1, LLC of any liability. All accrued amounts paid shall be the property of
Superior Pest 1, LLC.

If applicable, customer authorizes Superior Pest 1, LLC d/b/a Holper’s Pest & Animal Solutions to maintain and
use the payment information provided to periodically make payments for the goods and services received from
the Company. Customer further authorize Superior Pest 1, LLC to use the payment method provided to initiate
any other transactions which may be necessary from time to time in connection with such payments, for
example to correct errors.

The start date of this authorization will be the date of this agreement, and the authorization will remain in place
for the duration of the agreement or while services are provided unless this authorization is cancelled, or the
agreement is terminated. To cancel this authorization, you many notify Holper’s by email at
customerservice@holperspest.com, by phone at 314-544-7378, or by the United States Postal Service (mail)
to 9223 Gravois Road, St. Louis, MO 63123. Please retain a copy of this Payment Authorization for your
records

9. ENTIRE AGREEMENT & NOTICE OF CLAIMS
Any proposal or other agreement between the Customer and Superior Pest 1, LLC that contains a direct link to
this Attachment(s) or refers to it as part of the Agreement and is signed by an authorized representative of
Superior Pest 1, LLC and the Customer, constitutes the entire Agreement between the parties and no other
representation or statements, whether oral or written, will be binding upon the parties. Any claim under the
terms of the Agreement must be made immediately in writing to Superior Pest 1, LLC.

10. SEVERABILITY & TRANSFERABILITYIf any part of this Agreement is held to be invalid or unenforceable for any reason, the remaining terms and
conditions shall remain in full force and effect

11. RENEWAL & CANCELLATION
At the end of the service period, it is agreed that this service agreement will automatically renew for another
like period. Superior Pest 1, LLC reserves the right to increase the cost after EACH term. If either party
wishes not to renew the agreement at the end of the term, the other party must be notified of this in writing at
least sixty (60) days before the end of that agreement period.

12. BINDING ARBITRATION
In the event of a dispute between Superior Pest 1, LLC and/or its employees and Customer arising out of or
relating to this Agreement, including but not limited to the interpretation of the terms and conditions of this
Agreement, the making of the Agreement, or breach of any provision of this Agreement, the parties hereby
expressly agree to submit their dispute to binding arbitration for resolution in accordance with the rules and
requirements of the American Arbitration Association. The parties acknowledge and understand that by
agreeing to submit their dispute to binding arbitration they are effectively waiving their right to trial by jury as a
means of resolving disputes. Furthermore, the parties acknowledge that they desire to arbitrate any dispute
arising from this agreement in an effort to resolve such dispute(s) quickly and avoid the costs of litigation.
Judgment upon such arbitration award may be entered in any court having jurisdiction. Each party shall be
responsible for paying any attorney’s fees, expert witness’ fees and other expenses it incurs on its behalf in
connection with the arbitration, plus one half the arbitrator’s fee and one half of any expenses incurred by the
arbitrator, and the award shall assess the arbitrator’s fee and expenses accordingly.

13. Disclaimer
Force Majure: The liability of Superior Pest 1, LLC under this Agreement will be terminated if we are prevented
from fulfilling our responsibility under the terms of this Agreement.

14. Communications Consent
I understand that Holper’s Pest may send occasional text messages or emails for appointment reminders,
promotions or other information. By providing your contact information including your contact information, you
consent to receive messages from Holper’s. You may opt-out at any time by replying STOP. Message and data
rates may apply.

SUBTERRANEAN TERMITE  BAITING STATIONS
TERMS, CONDITIONS & LIMITATIONS SECTION 

1. The treatment covers only the main structure located on the property. No detached outbuildings,
   garages, fences, landscape timbers, or storage facilities are covered unless specifically outlined in this
   agreement. The service agreement and treatment does not include attached fences, trellis, retaining
   walls, or decks unless specifically outlined in the agreement.
2. Existing damage: Any structural damage identified on initial inspection or treatment caused by
   subterranean termites must be repaired as soon as possible by a qualified contractor at the owners’
   expense. This work must be completed by no later than the first anniversary of the initial treatment,
   unless waived by Superior Pest 1, LLC. Failure to comply may result in nullification of the service
   agreement.
3. Conducive conditions: Owner agrees to maintain the premises free from any condition which would
   contribute to re infestation by subterranean termites, including but not limited to the following: wood in
   direct contact with the soil, faulty drainage or plumbing, structural deficiencies which would allow
   excessive moisture conditions to exist that could continue or contribute to a secondary infestation of
   termites, and soil, mulch, or ground cover over siding, steps, or deck support posts. Any of the above
   conditions which are allowed to continue may void the agreement. Any additional inspections which are
   required to verify owner compliance will be charged a re-inspection fee. Failure of Superior Pest 1, LLC
   to notify the customer of the above conditions does not alter the customer’s responsibility to uphold the
   provisions of this agreement.
4. Modifications: Owner will be responsible for notification of Superior Pest 1, LLC in advance of any
   structural additions or modifications such as new/replacement concrete slabs, room additions, decks,
   finishing basement, waterproofing, etc., so that any additional treatment or installation of baiting system
   components found necessary by Superior Pest 1, LLC can be scheduled prior to making any of the
   above changes. Such treatments are to be bid by Superior Pest 1, LLC and paid for by the customer.
   These treatments may require an adjustment in the annual service fee. Superior Pest 1, LLC will not be
   responsible for the altered portions of the structure, unless notified in advance by customer in writing
   and treated by Superior Pest 1, LLC. Failure to notify Superior Pest 1, LLC in
   advance may result in the
   nullification of this service agreement.
5. Hidden damage: Owner agrees that it is possible that hidden damage may be present and exist in
   areas of the identified structure which are inaccessible to visual inspection on date of inspection and/or
   treatment. Because this is possible, Superior Pest 1, LLC cannot guarantee that the damage disclosed
   by visual inspection represents the total of the damage that may exist as of the date of inspection
   and/or treatment and is therefore not responsible for repairs to or replacement of damage in these
   areas.
6. Coverage: Since termites are a living creature and it is impossible to predict if they will
   ever attempt to
   re-enter the listed structure, Superior Pest 1, LLC makes no guarantee that the termites will not attempt
   to re-enter the listed structure. Should any new subterranean termite infestation be discovered at the
   structure(s) identified while this agreement is in effect, Superior Pest 1, LLC will, upon notification by
   the customer and inspection by Superior Pest 1, LLC, provide for any corrective baiting or chemical
   treatment it finds necessary. This agreement is limited to re-treatment only providing there is a live
   active termite infestation. Superior Pest 1, LLC is in no way implied or otherwise responsible for
   damage caused by termites or the repair to any part of the above listed structure(s) or its contents,
   whether it occurs before, exists at the time of initial service or occurs after service is performed by
   Superior Pest 1, LLC. Customer will be responsible for preparation of areas requiring treatment, and
   will need to provide physical access to areas needing re-treatment. This may include removing floor
   covering, moving furniture or stored items, or other obstacles to treatment as specified by Superior Pest
   1, LLC.
7. Payment: Owner agrees that payment will be made upon completion, either by cash, check,
   MasterCard, VISA, Discover, or American Express, unless other arrangements have been made. In
   case of nonpayment by the owner, usual and customary attorney and/or collection fees shall be paid by
   the owner. The obligation of Superior Pest 1, LLC under this agreement is conditioned upon payment in
   full of the agreed upon price as set forth in this agreement. Failure to pay the entire bill in a timely
   manner shall nullify this agreement and will immediately discharge Superior Pest 1, LLC of any and all
   liability including treatments, inspections, monitoring or service obligations. Any amount paid by
   customer shall become the property of Superior Pest 1, LLC as liquidated damages. After customer is
   notified, all system components will be removed by Superior Pest 1, LLC.
8. Arbitration: The property owner and Superior Pest 1, LLC agree that should any claim, dispute or
   controversy arise out of this agreement between the two parties or against the other, or the employees,
   or agents of the other regarding the services performed under this agreement to the identified structure,
   including the applicability of this arbitration clause, that both parties agree to settle such dispute or
   controversy by arbitration conducted by a reputable local arbitration service mutually agreed upon by
   both parties. The parties understand that they would have had a right to litigate the dispute through a
   court, but they chose to have arbitration decide any disputes instead. The decision of the arbitrator shall
   be a final and binding resolution of the dispute which may be entered as a judgment by any court of
   competent jurisdiction. It is further agreed that neither party will file a suit against the other party except
   for enforcement of the arbitrator’s decision. In no event shall either party be liable to the other for any
   consequential, special or incidental charges.

Limitation of liability: The property owner and Superior Pest 1, LLC agree that in no event shall either party be
liable to the other for any consequential, special, incidental, or compensatory damages relating to the service
provided under this service agreement Superior Pest 1, LLC will also not be liable for any increased costs, loss of enjoyment, business interruption, or any stigma/loss of value due to the presence of subterranean termites
or their damage.

Service Guidelines & Specifications for Baiting Systems
1.Superior Pest 1, LLC will note where the stations will be located around the property.   
2.Superior Pest 1, LLC will perform the following:

• Install the baiting system around the property/structure listed in the Service Agreement
• Monitor the stations for the period of time noted in the agreement from the date of installation on
  the interval determined by the termite activity in the stations, the time of year, weather
  conditions and manufacturer recommendations.
• The results of our checks will be communicated via email with the customer.

2. CUSTOMER’S UNDERSTANDING
Customer understands the following:
a.  Intervals between the installation of the stations and termites actually discovering the station(s) and
consuming the bait can range from one to many months.
b. Similarly, elimination of the active termite colony can also take from one to many months after the
installation of the stations

Expectations & Limitations
Customer also understands that during the above mentioned intervals possible additional termite damage
should be expected to occur.
Additional services, such as ground bait stations or application of spot termiticide are available on a short-term
basis, if needed. The active ingredient in the baiting system is a slow acting process that may take several
weeks to several months to eliminate the active termite colony.
Customer also agrees and understands that:

● If 20% or more of the installed stations are removed or damaged, Superior Pest 1, LLC reserves the
right to charge for reinstallation or repair of the stations. Such fees would be subject to the standard
payment terms and failure to pay these would result in nullification of this agreement.
● The components of the system will remain the property of Superior Pest 1, LLC. The customer has no
rights to any of the components other than their use as installed on the customer’s premises under this
agreement.
● Upon the expiration or termination of this agreement, Superior Pest 1, LLC or its representatives are
authorized by the customer to retrieve the stations and other components for appropriate disposition

3. PERFORMANCE OF WORK
Superior Pest 1, LLC will exercise care while performing any work during the installation of the bait system but
will not be responsible for utility or sprinkler lines. We request that all electric, gas, water, telephone, cable,
dog fence or sprinkler system lines, etc. be marked by the applicable party within a 10-foot perimeter of the
structure. Any lines not marked by customer’s service vendors will be the customer’s responsibility to mark.
Superior Pest 1, LLC will not be responsible for any damage caused to those lines in the installation of the
baiting system.
Additionally, at no time, will Superior Pest 1, LLC be responsible for damages during the installation of the bait
system except those caused by gross negligence on the part of Superior Pest 1, LLC

4. ENTIRE AGREEMENT & NOTICE OF CLAIMS
Any proposal or other agreement between the Customer and Superior Pest 1, LLC that contains a direct link to
this attachment(s) or refers to it as part of the Agreement and is signed by an authorized representative of
Superior Pest 1, LLC and Customer, constitutes the entire Agreement between the parties and no other
representation or statements, whether oral or written, will be binding upon the parties. Any claim under the
terms of the Agreement must be made immediately in writing to Superior Pest 1, LLC